At CIRCUIT HOUSE TECHNOLOGIES PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at 2nd Floor, Sai Sharan Arcade, 2616, 27th Main Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102 (“Company”), we are committed to ensuring that your television (“TV”) reaches you in perfect condition.
This TV unboxing video and damage claim policy (“Policy”) outlines the requirements for recording an unboxing video for all TV deliveries by the Company to facilitate verification and support any claims related to transit damage, missing accessories, or incorrect products.
1. Mandatory Requirements
1.1. Unboxing Video is Compulsory
A complete unboxing video must be recorded for every TV delivery.
The recording must start before opening the package and continue uninterrupted, without pauses, edits and cuts, until the TV and all included accessories have been removed and inspected.
1.2. AWB Label Must Be Captured
The shipment’s AWB (Air Waybill) label must be clearly visible and legible in the video.
The AWB label may be shown either at the beginning or end of the recording, but all details on the label must be clearly readable.
1.3. TV Inspection
The unboxing video must clearly show:
The sealed outer packaging before opening.
The unpacking process.
The TV screen, frame, and rear panel.
All accessories included in the box (such as remote control, stand, power cable, user manual, etc.).
Any visible physical damage, if present.
1.4. Video Quality
The recording must be clear, well-lit, and in focus.
The TV model and condition should be clearly visible during the inspection.
2. Claims & Disputes
2.1. Any claims regarding physical damage, screen damage, missing accessories, incorrect product delivery, or transit-related issues must be supported by an unboxing video that complies with this Policy.
2.2. The unboxing video must clearly show the condition of the TV and all included accessories at the time of delivery.
2.3. Any damage or discrepancy identified during unboxing must be reported within 24 hours of discovery at support@lumio.co.in.
2.4. The claims physical damage, screen damage, missing accessories, incorrect product delivery, or transit-related issues shall be submitted at support@lumio.co.in within the abovementioned time period. Claims submitted after the 24-hour reporting window may not be eligible for review. Claims shall be supported with the unboxing video, and if applicable, any other information required to facilitate the investigation.
2.5. Claims submitted without a valid unboxing video, or without clear visibility of the AWB label, may not be considered for review or resolution.
2.6. Please retain the video until your issue is fully resolved. It may be requested as part of the Company’s verification process.
2.7. Any photographs or videos shared with the Company for the purpose of submitting a claim will be used solely for the purpose of claim verification, quality assurance, fraud prevention and compliance with applicable legal obligations. Such information will be handled in accordance with the Company’s privacy policy.
3. Compliance
Failure to follow the above requirements, including the submission of a compliant unboxing video and reporting any damage within the specified timeline, may result in the rejection of claims related to the delivered TV.
4. Contact Us
If you have any queries with respect to this Policy, please reach out to us at support@lumio.co.in.
Projector Unboxing Video and Damage Claim Policy
Purpose
At CIRCUIT HOUSE TECHNOLOGIES PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at 2nd Floor, Sai Sharan Arcade, 2616, 27th Main Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102 (“Company”), we are committed to ensuring that your projector (“Lumio Arc”) reaches you in perfect condition.
This Projector unboxing video and damage claim policy (“Policy”) outlines the requirements for recording an unboxing video for all projector deliveries by the Company to facilitate verification and support any claims related to transit damage, missing accessories, or incorrect products. This Policy applies exclusively to orders placed through the Lumio Store (D2C).
1. Mandatory Requirements
1.1. Unboxing Video is Compulsory
A complete unboxing video must be recorded for every projector delivery.
The recording must start before opening the package and continue uninterrupted, without pauses, edits and cuts, until the projector and all included accessories have been removed and inspected.
1.2. AWB Label Must Be Captured
The AWB label (Air Waybill) is the shipping label on the Outside of the Projector Carton Box, containing your order and delivery details.
The shipment’s AWB label must be clearly visible and legible in the video.
The AWB label may be shown either at the beginning or end of the recording, but all details on the label must be clearly readable.
1.3. Projector Inspection
The unboxing video must clearly show:
The sealed outer packaging before opening.
The unpacking process.
The projector lens, all sides of the projector body, including all ports and the bottom of the projector.
All accessories included in the box (such as remote control, 2 x AAA batteries, power cable, user manual, etc.).
Any visible physical damage, if present.
1.4. Video Quality
The recording must be clear, well-lit, and in focus.
The projector model and its condition should be clearly visible during the inspection.
2. Claims & Disputes
2.1. Any claims regarding physical damage, lens damage, missing accessories, incorrect product delivery, or transit-related issues must be supported by an unboxing video that complies with this Policy.
2.2. The unboxing video must clearly show all sides of the projector carton box before it is opened, as well as the condition of the projector and all included accessories at the time of delivery.
2.3. Any damage or discrepancy identified during unboxing must be reported within 24 hours from the date of delivery at support@lumio.co.in.
2.4. The claims physical damage, lens damage, missing accessories, incorrect product delivery, or transit-related issues shall be submitted at support@lumio.co.in within the above mentioned time period. Claims submitted after the 24-hour reporting window will not be eligible for review. Claims shall be supported with the unboxing video, and if applicable, any other information required to facilitate the investigation.
2.5. Claims submitted without a valid unboxing video, or without clear visibility of the AWB label, will not be considered for review or resolution.
2.6. Please retain the video until your issue is fully resolved. It may be requested as part of the Company’s verification process.
2.7. Any photographs or videos shared with the Company for the purpose of submitting a claim will be used solely for the purpose of claim verification, quality assurance, fraud prevention and compliance with applicable legal obligations. Such information will be handled in accordance with the Company’s privacy policy.
3. Compliance
Failure to follow the above requirements, including the submission of a compliant unboxing video and reporting any damage within the specified timeline, may result in the rejection of claims related to the delivered projector.
4. Contact Us
If you have any queries with respect to this Policy, please reach out to us at support@lumio.co.in.
Speaker Unboxing Video and Damage Claim Policy
Purpose
At CIRCUIT HOUSE TECHNOLOGIES PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at 2nd Floor, Sai Sharan Arcade, 2616, 27th Main Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102 (“Company”), we are committed to ensuring that your Speakers (“Lumio Aura”) reach you in perfect condition.
This Speaker unboxing video and damage claim policy (“Policy”) outlines the requirements for recording an unboxing video for all Lumio Aura deliveries by the Company to facilitate verification and support any claims related to transit damage, missing accessories, or incorrect products. This Policy applies exclusively to orders placed through the Lumio Store (D2C).
1. Mandatory Requirements
1.1. Unboxing Video is Compulsory
A complete unboxing video must be recorded for every Lumio Aura delivery.
The recording must start before opening the package and continue uninterrupted, without pauses, edits and cuts, until both speakers (the Active speaker and the Passive speaker) and all included accessories have been removed and inspected.
1.2. AWB Label Must Be Captured
The AWB label (Air Waybill) is the shipping label on the outside of the Lumio Aura carton box, containing your order and delivery details.
The AWB label on the carton must be clearly captured on video before opening the carton. The entire carton-opening process must be recorded on video for verification and documentation purposes.
1.3. Speaker Inspection
The unboxing video must clearly show:
The sealed outer packaging before opening.
The unpacking process.
Both speakers, one at a time: the front of each speaker, including the woofer, the silk dome tweeter and the front bass port.
All sides, edges and corners of both speaker cabinets, and the bottom of both speakers.
The rear panel of the Active speaker, including all input ports (HDMI ARC, Optical, Coaxial, USB, Aux/RCA) and the speaker connection terminals on both speakers.
The Bass, Treble and Volume knobs on the Active speaker.
The serial number label on the speaker.
All accessories included in the box (such as the OLED remote control, inter-speaker cable, power cable, user manual, HDMI cable, 2 x AAA batteries, etc.).
Any visible physical damage, if present.
Tip: Please avoid pressing or touching the tweeter and woofer while inspecting. The silk dome tweeter is delicate, and accidental damage caused during unboxing cannot be treated as transit damage.
1.4. Video Quality
The recording must be clear, well-lit, and in focus.
The speaker model and the condition of both speakers should be clearly visible during the inspection.
2. Claims & Disputes
2.1. Any claims regarding physical damage, speaker driver or cabinet damage, missing accessories, incorrect product delivery, or transit-related issues must be supported by an unboxing video that complies with this Policy.
2.2. The unboxing video must clearly show all sides of the Lumio Aura carton box before it is opened, as well as the condition of both speakers and all included accessories at the time of delivery.
2.3. Any damage or discrepancy identified during unboxing must be reported within 24 hours from the date of delivery at support@lumio.co.in.
2.4. The claims for physical damage, speaker driver or cabinet damage, missing accessories, incorrect product delivery, or transit-related issues shall be submitted at support@lumio.co.in within the above mentioned time period. Claims submitted after the 24-hour reporting window will not be eligible for review. Claims shall be supported with the unboxing video, and if applicable, any other information required to facilitate the investigation.
2.5. Claims submitted without a valid unboxing video, or without clear visibility of the AWB label, will not be considered for review or resolution.
2.6. Please retain the video until your issue is fully resolved. It may be requested as part of the Company’s verification process.
2.7. Any photographs or videos shared with the Company for the purpose of submitting a claim will be used solely for the purpose of claim verification, quality assurance, fraud prevention and compliance with applicable legal obligations. Such information will be handled in accordance with the Company’s privacy policy.
2.8. This Policy covers transit damage, missing accessories and incorrect deliveries only. Manufacturing defects found after the 24-hour window are covered under the Lumio Aura Warranty Policy (1 year on the speakers, 6 months on the remote). Please register your product at https://lumio.co.in within 15 days of purchase to activate seamless warranty service.
3. Compliance
Failure to follow the above requirements, including the submission of a compliant unboxing video and reporting any damage within the specified timeline, may result in the rejection of claims related to the delivered speakers.
4. Contact Us
If you have any queries with respect to this Policy, please reach out to us at support@lumio.co.in or on WhatsApp / Voice at +91 7204973629.